Refund policy

At Artisan's Oven, the creators of Pitaara Premix, we prioritize quality and customer satisfaction. Our Refund & Return Policy ensures that you receive products in excellent condition. If an item arrives damaged, you may be eligible for a refund or return under the conditions outlined below.

Eligibility for Refunds or Returns

  1. Visible Damage Upon Delivery
    Refunds or returns are only applicable if the item has visible, physical damage upon receipt. Please inspect your parcel upon delivery and report any issues immediately.

  2. Immediate Reporting Required
    Any damage must be reported within 24 hours of receiving the item. To request a refund or return, please contact our customer support team and include clear photos of the damage for verification purposes.

  3. No Refunds or Returns for Other Reasons
    Refunds or returns are not available for reasons other than visible damage upon delivery. Once a product is confirmed to be in good condition upon delivery, it is considered final sale.

How to Contact Us for a Refund or Return

To initiate a refund or return, please reach out to our customer support team:

Please provide your order number and attach photos of the damage. Our team will review your case and respond within 2-3 business days with further instructions.

Changes to the Refund & Return Policy

We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page, and we encourage you to review the policy periodically.